okabet Privacy Policy

1.1  This Privacy Policy ("Policy") describes how okabet ("we," "us," or "our") collects, uses, stores, discloses, and otherwise processes personal data about individuals ("you," "your," or "Data Subject") who access or use the okabet online gaming platform at okabet.vip, including its associated pages, services, and features.

1.2  okabet is committed to handling your personal information responsibly, transparently, and in accordance with applicable Philippine law — particularly Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations. We are equally committed to aligning our data practices with the regulatory requirements applicable to online gaming operators under PAGCOR.

1.3  By registering an Account on okabet, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

1.4  This Policy applies to all personal data we collect regardless of the channel through which it is provided — whether directly by you during registration, automatically through your use of the Platform, or from third-party sources such as payment processors or identity verification services.

2.1  For the purposes of applicable data protection law, okabet is the personal information controller responsible for the personal data processed in connection with the okabet Platform.

2.2  okabet operates the platform at okabet.vip and is responsible for establishing the purposes and means by which your personal data is processed. Where third-party service providers process personal data on our behalf, they do so as personal information processors under appropriate data processing agreements.

2.3  For all privacy-related enquiries, requests to exercise your data rights, or to contact our designated Data Protection Officer, please use the contact details provided in Section 16 of this Policy.

3.1  okabet collects personal data through several channels. The categories of personal data we collect are set out in the table below:

3.2  okabet does not collect sensitive personal information as defined under the Data Privacy Act — such as health data, religious beliefs, or political affiliations — except where explicitly required by law or regulation (e.g., responsible gaming assessments) and with your explicit consent.

4.1  okabet processes your personal data only for specified, legitimate purposes. The primary purposes for which we use your data are:

• Account Management: To create, maintain, and administer your okabet account, including authentication, password recovery, and communication of account-related notices.
• Identity Verification (KYC): To verify your identity and age (minimum 21 years) in compliance with PAGCOR's requirements and applicable anti-money laundering regulations.
• Payment Processing: To process your deposits and withdrawal requests via GCash, Maya, GrabPay, BPI, BDO, Metrobank, USDT, Coins.ph, and 7-Eleven.
• Game Provision: To deliver, personalise, and record your gaming sessions, and to apply promotions, bonuses, and wagering requirements to your account.
• Regulatory Compliance: To meet our obligations under PAGCOR regulations, the Philippine AML Act (AMLA), and the Data Privacy Act, including transaction monitoring and suspicious activity reporting.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling and, where appropriate, to implement deposit limits, cooling-off periods, or self-exclusion measures.
• Customer Support: To respond to your enquiries, complaints, and support requests submitted via live chat, email, or messaging channels.
• Platform Security: To detect, investigate, and prevent fraud, account abuse, technical attacks, and other prohibited activities.
• Analytics & Improvement: To analyse platform performance, user behaviour patterns, and game engagement to improve the quality and relevance of the okabet experience.
• Marketing Communications: To send you promotional materials, bonus notifications, and platform updates, subject to your communication preferences and the terms of Section 14.

5.1  Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, okabet processes personal data on the following legal bases:

• Consent: Where you have given explicit consent for a specific processing purpose, such as receiving marketing communications or sharing data with specific third-party partners. You may withdraw consent at any time by contacting support or updating your account preferences.
• Contractual Necessity: Processing that is necessary for the performance of the Terms & Conditions between you and okabet — including account creation, payment processing, and game delivery — falls under this basis.
• Legal Obligation: Processing required to comply with mandatory obligations under Philippine law, including PAGCOR regulations, the AMLA, and the Data Privacy Act itself, such as KYC verification, transaction record-keeping, and suspicious transaction reporting.
• Legitimate Interests: Processing carried out in furtherance of okabet's legitimate business interests — including fraud prevention, platform security, and analytics — provided that such interests are not overridden by your rights and freedoms.

6.1  okabet does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data in the following limited circumstances:

• Payment Service Providers: GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other payment processors receive the minimum data necessary to execute deposit and withdrawal transactions. These providers operate under their own privacy policies and are not permitted to use shared data for any other purpose.
• Game Software Providers: Licensed game suppliers may receive anonymised or pseudonymised session data necessary for game delivery, RNG certification audit trails, and RTP calculations. Game providers do not receive personally identifiable Account holder information beyond what is strictly necessary for regulatory audit purposes.
• Identity Verification Services: Third-party KYC and AML screening providers may process your identity documents and biometric data on okabet's behalf for account verification purposes, under appropriate data processing agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities may receive personal data as required by applicable law or in response to a lawful order, warrant, or regulatory request.
• Professional Advisers: Legal, accounting, and compliance advisers engaged by okabet may access personal data on a confidential basis where necessary to provide professional services.

7.1  In the course of operating the okabet Platform, certain personal data may be transferred to, or accessed by, servers or service providers located outside the Philippines — for example, in connection with game software providers, cloud infrastructure, or payment processing networks.

7.2  Where personal data is transferred outside the Philippines, okabet takes steps to ensure that appropriate safeguards are in place to protect your personal information, including contractual data processing agreements that impose data protection obligations consistent with the requirements of the Data Privacy Act and its Implementing Rules.

7.3  okabet will not transfer your personal data to any jurisdiction that does not provide an adequate level of protection for personal information, unless specific safeguards have been implemented as described above.

8.1  okabet retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following minimum retention periods apply:

• Account and Transaction Records: Minimum five (5) years from the date of the relevant transaction or, where applicable, from the date of account closure — as required under PAGCOR guidelines and Philippine AML regulations.
• KYC Documents: Minimum five (5) years following account closure or the date of last transaction, whichever is later.
• Support Communications: Minimum three (3) years from the date of the communication, unless a longer period is required for the resolution of a dispute or regulatory matter.
• Technical and Server Log Data: Up to twelve (12) months from the date of collection, unless specific logs are required for the investigation of a security incident.
• Marketing Preference Records: For the duration of your account and for a reasonable period following account closure or opt-out, to evidence your preferences and comply with applicable regulations.

8.2  Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with okabet's data disposal procedures.

9.1  okabet uses cookies and similar tracking technologies on the Platform. A cookie is a small text file stored on your device by your browser when you visit a website. We use the following types of cookies:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including maintaining your authenticated login session, remembering your language preferences, and enabling secure transactions. These cookies cannot be disabled without affecting core Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised or aggregated information about how users navigate the Platform — including page views, session duration, and game engagement — to help us improve performance and user experience.
• Functional Cookies: Used to remember your preferences and settings, such as display preferences, game history context, and notification settings, to personalise your experience on return visits.

9.2  You may manage or disable non-essential cookies through your browser's settings. Note that disabling certain cookies may limit your ability to use specific features of the Platform. For detailed instructions on managing cookies in major browsers, refer to your browser's official help documentation.

9.3  okabet does not currently use third-party advertising cookies or cross-site tracking technologies for the purpose of targeting advertising to players on external platforms.

10.1  okabet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and okabet servers is protected with Transport Layer Security (TLS) using 256-bit encryption.
• Password Hashing: Account passwords are hashed using industry-standard cryptographic algorithms. okabet does not store passwords in plaintext and cannot retrieve your password — only reset it.
• Two-Factor Authentication (2FA): SMS OTP-based two-factor authentication is available and strongly recommended for all accounts. Enabling 2FA provides a significant additional layer of protection against unauthorised account access.
• Access Controls: Access to personal data within okabet's systems is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Encrypted Document Storage: KYC documents and other sensitive files are stored in encrypted, access-controlled environments separate from general platform data.

10.2  In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, okabet will notify you and the National Privacy Commission (NPC) in accordance with the timeline and procedures prescribed under the Data Privacy Act and NPC regulations.

11.1  Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights with respect to your personal data held by okabet:

11.2  To exercise any of the rights listed above, please contact okabet's Data Protection Officer using the details provided in Section 16. We will respond to all verified requests within a reasonable timeframe and no later than the period prescribed under applicable NPC regulations.

12.1  The okabet Platform is strictly intended for individuals who are 21 years of age or older, as mandated by PAGCOR for all online gambling services in the Philippines. okabet does not knowingly collect or process the personal data of individuals under the age of 21.

12.2  As part of the mandatory KYC process, okabet verifies the age and identity of all registered account holders before permitting withdrawals. Any account found to be registered by or on behalf of a person under the age of 21 will be immediately suspended, all associated funds returned to the deposit source where verifiable, and all winnings forfeited.

13.1  The okabet Platform may contain references or links to third-party services such as payment gateways (GCash, Maya, GrabPay) or game provider interfaces that are subject to their own privacy policies and data practices. okabet is not responsible for the privacy practices of any third-party service provider and encourages you to review their respective privacy policies before providing personal information to those services.

13.2  The inclusion of any third-party service or payment method within the okabet Platform does not constitute an endorsement of that third party's privacy practices by okabet.

14.1  With your consent, okabet may send you promotional messages, bonus notifications, new game alerts, and other platform updates via SMS to your registered Philippine mobile number or via in-platform notification.

14.2  You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences in Account Settings;
• Contacting okabet Player Support via Live Chat or at [email protected] with a request to opt out.

14.3  Opting out of marketing communications does not affect your ability to use the okabet Platform or receive transactional messages that are necessary for account management, such as OTP codes, deposit confirmations, and withdrawal processing notifications.

14.4  okabet does not sell contact information to unaffiliated third parties for their own marketing purposes and will not share your mobile number or email address with external advertisers.

15.1  okabet reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. The "Effective Date" at the top of this Policy will be updated to reflect the date of the most recent revision.

15.2  Where material changes are made to this Policy — particularly changes that affect how we collect, use, or share your personal data — we will make reasonable efforts to notify registered users via in-platform notification or email before the changes take effect.

15.3  Your continued use of the okabet Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised terms, you must discontinue use of the Platform and may request account closure.

16.1  For all privacy-related enquiries, requests to exercise your data rights, or concerns about how okabet handles your personal information, please contact the okabet Data Protection Officer using the following channels:

• Live Chat: Available 24/7 directly on the okabet Platform at okabet.vip. For urgent data security concerns, this is the fastest response channel.
• Email: [email protected] — please include "Data Privacy Request" in your subject line for prompt routing to the Data Protection Officer.
• Messenger / Viber: Via the official okabet page, for general privacy enquiries.

16.2  okabet will acknowledge all data privacy requests within 48 hours and provide a substantive response within the timeframe prescribed by the NPC — generally within 15 working days for straightforward requests.

16.3  If you are not satisfied with okabet's handling of your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory authority responsible for administering and enforcing the Data Privacy Act of 2012.